Billing & Plans
Subscription Plans
Maxline offers three flexible subscription tiers, billed monthly in Seychelles Rupees (SCR). All plans include a 14-day free trial with no credit card required.
Starter
Perfect for getting started
₨150/month
- 10 declarations/month
- Unlimited document uploads
- AI document extraction
- HS code classification
- ASYCUDA XML generation
- Email support
Professional
For growing import/export businesses
₨450/month
- 100 declarations/month
- Everything in Starter, plus:
- Customs agent portal access
- Batch declaration uploads
- Advanced reporting & analytics
- Priority email support
- Monthly billing discount (10% off)
Enterprise
For large-scale operations
₨1,200/month
- 1,000+ declarations/month
- Everything in Professional, plus:
- REST API access
- Webhook integrations
- Multi-user team accounts
- Dedicated account manager
- Priority phone & email support
- Custom integrations available
- Annual billing discount (20% off)
Free Trial
All plans include a 14-day free trial. No credit card required to start.
- Duration: 14 calendar days from registration date
- Limitations: Limited to 3 declarations during trial
- Credit card: Not required to start; only needed to upgrade
- Expiration: Trial credits expire after 14 days and cannot be extended
When your trial expires, you can upgrade to a paid plan to continue using Maxline. Your declarations and documents are preserved.
Billing & Invoicing
Billing for Maxline works as follows:
- Monthly cycle: Billing occurs on the same date each month (e.g., if you subscribe on March 15, you're billed on the 15th of each month)
- Currency: All billing is in Seychelles Rupees (SCR)
- Payment methods: Credit card (Visa, Mastercard), bank transfer (Enterprise only)
- Invoice: Detailed invoice emailed to your account email after payment
- Refunds: No refunds for partial months. Cancellations take effect at end of current billing period
- Failed payment: If payment fails, you have 7 days to update billing info. After 7 days, account access is suspended
Upgrading & Downgrading
Change your plan anytime from your account settings.
- Upgrade: Changes take effect immediately. You're charged a prorated amount for the remainder of your current billing month, then the new rate applies next month
- Downgrade: Changes take effect at the start of your next billing month. The downgrade is applied on the renewal date
- No overage charges: If you exceed your monthly declaration limit, we'll notify you. You can upgrade anytime to increase your limit
Cancellation
You can cancel your Maxline subscription at any time.
- How to cancel: Go to Account Settings → Billing → Cancel Subscription
- When it takes effect: Cancellation takes effect at the end of your current billing period
- Data retention: Your declarations and documents remain accessible for 30 days after cancellation for download
- Re-subscription: You can reactivate your account at any time by signing up again
Account Management
Update Billing Information
Go to Account Settings → Billing. Update your credit card, billing address, or email address at any time.
View Invoice History
All invoices are stored in Account Settings → Billing History. Download and print invoices for accounting/tax purposes.
Team Management
Professional and Enterprise plans support multiple team members. Add users in Account Settings → Team Members. Customize permissions per user.
Usage & Analytics
Monitor your declaration usage in the dashboard. See declarations created, remaining quota, and month-to-date spending.
Pricing FAQ
What happens if I exceed my monthly declaration limit?
You'll receive an email alert at 80% usage. You can upgrade anytime to increase your limit. Exceeding the limit doesn't automatically suspend your account.
Do you offer annual billing discounts?
Yes. Enterprise plans offer 20% off annual billing. Professional plans get 10% off monthly renewal. Contact sales for custom Enterprise pricing.
Can I get a refund if I don't like the service?
We offer a 14-day free trial so you can try before buying. After purchasing, refunds are not available, but you can downgrade or cancel anytime with prorated adjustments.
Do you have non-profit or educational pricing?
Contact our sales team at info@maxlinesez.com. We offer discounted rates for non-profits and educational institutions on a case-by-case basis.
Have a Billing Question?
Our billing support team is here to help. Contact us with any questions about plans, upgrades, invoices, or payments.
Email Billing Support →